Delayed Email from UARK Gmail and Non-UARK Accounts

Yesterday, IT Services became aware of a 2- to 3-hour delay for incoming messages from non-UARK email addresses, including messages sent from student UARK Gmail users. The IT Services Security team worked with ProofPoint, the server-side filtering system used for faculty and staff email, to resolve the delays.

The delay appears to have been related to an ongoing storage infrastructure problem. A number of storage infrastructure issues were resolved during previous maintenance, including the emergency network maintenance performed over the weekend. As IT Services continues to investigate, however, services such as Exchange, emPower, MyDocs and Gizmo could be affected by brief outages.

Users can report problems at askit.uark.edu or by calling the Help Desk at 479-575-2905.

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Planned outages are posted at itstatus.uark.edu/calendar. Get outage notifications and updates from IT Services at twitter.com/uaits, facebook.com/uarkITS or its.uark.edu/news.