Lunchtime Workshop Provides Tips on Offering 'Outrageous Customer Service'

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ROGERS, Ark. — Businesses can step up customer service by employing tips offered during a lunchtime workshop Tuesday, Aug. 25, by the Global Campus in Rogers

Participants in the “3 Crucial Tips for Providing Outrageous Customer Service” class can meet face-to-face from noon to 1 p.m. in Suite 402, 3300 Market St., or learn via online simulcast.

Registration is available online. The cost is $29.

This class is the second in the "Lunchtime Workplace 'Tips' Series" offered by the Global Campus. Future classes in this series include "Tricks to Build Data Selection Lists in Excel" on Sept. 8 and "5 Pivot Table Tricks and Tips" on Nov. 10.

Brenda Gullett of Brenda Gullett Associates of Fayetteville will teach the “3 Crucial Tips” class.

“Most often we associate the word ‘outrageous’ with something being shocking or extreme,” Gullett said. “The truth is that most customer service is so poor that providing the basics of service makes this behavior ‘outrageous’ in comparison.”

Particpants will learn:

• If they have a heart for customer services
• Who your boss really is
• Why we embrace the complaining customer

“Brenda (Gullett) is known for her dynamic and interactive presentations,” said Judith Tavano, director of professional development programs at the Global Campus. “This class will be no exception. Get ready to view customer service in a whole new light.”

Participants can earn one recertification hour from the Society for Human Resource Management and the Human Resource Certification Institute.

Contact Tavano at jtavano@uark.edu or call 855-402-3300 for more information about this class or other workforce development education opportunities.

About the Global Campus: The Global Campus supports U of A colleges and schools in the development and delivery of online, distance and workforce education programs and courses. It provides instructional design services, technology services and assistance with marketing, recruiting and strategic academic development.

About the University of Arkansas: The University of Arkansas provides an internationally competitive education for undergraduate and graduate students in more than 200 academic programs. The university contributes new knowledge, economic development, basic and applied research, and creative activity while also providing service to academic and professional disciplines. The Carnegie Foundation classifies the University of Arkansas among only 2 percent of universities in America that have the highest level of research activity. U.S. News & World Report ranks the University of Arkansas among its top American public research universities. Founded in 1871, the University of Arkansas comprises 10 colleges and schools and maintains a low student-to-faculty ratio that promotes personal attention and close mentoring.