Data Center Outage Due to Facilities Upgrade

Facilities Management will install a new generator in the Administrative Services Building (ADSB) starting Sunday, Oct. 25. The work will require a sustained power outage for the building and Data Center causing multiple services, including campus internet access, to be unavailable.

Starting at 3 a.m. Sunday, Oct. 25, IT Services will begin shutting down Data Center systems before the building loses power at 7 a.m. After power is brought back up at 1 p.m., systems will begin to be brought back online. Services are expected to be restored by 6 p.m. Some departmental applications could take longer to be fully restored.

This maintenance is being performed outside the building and could be impacted by weather. A weather status meeting will be held on Thursday, Oct. 22, for a final decision. If the weather delays the work, the outage will be rescheduled for Nov. 1.  

This is the first of three outages needed to complete the work. The second maintenance window is scheduled from 3 a.m. to 9 p.m. Nov. 22. If weather delays the maintenance, Nov. 29 is the alternative date. The final maintenance window is scheduled from 3 a.m. to 5 p.m. Nov. 29, with Dec. 6 is the alternative date.

Throughout the outages, services relying on the ADSB Data Center are expected to be unavailable, including:

• Wired and wireless Internet access
• UAConnect
• VoIP phone service
• GlobalProtect VPN
• Some university websites  
• High-Performance Computing Center  
• BASIS
• Gizmo file storage
• VDI labs
• Campus Directory  
• Data Warehouse  
• Exchange Relay  
• LDAP/Active Directory  
• MyLaw  
• Perceptive Content  
• Qualtrics Surveys  
• R25: Series 25 (OpenShift)  
• Razorbuck$ (Transact)  
• SAP and SAS systems for Walton College of Business  
• SQL Server  
• UARK Central Login (legacy red screen login) 
• University Libraires main website
  • Note: During the outage links to library databases, e-journals, e-books, and catalog will be available at https://uark.libguides.com/down.

Cloud services are expected to remain available. Workday, email, Microsoft 365, and Blackboard Learn, Azure Single Sign-On are not affected by the power outage. Cloud systems that rely on campus Data Center systems could experience degraded service. Service impact updates will be posted on the IT Status Monitor page.