Law enforcement officer Gary Crain embarked on his professional journey in Malvern upon graduating from the Arkansas Law Enforcement Training Academy in 1976. However, his path took an unexpected turn when he discovered the newly established police department at the U of A. Intrigued by the prospect of working as an officer while attending college, Crain and his wife relocated to Fayetteville in September 1978. Little did he know this decision would shape his entire career. 

Crain found immense satisfaction in patrolling the evolving campus landscape. Buildings rose, trees were cleared, and as the student population swelled year by year, he witnessed transformative growth first-hand. By 1985, Crain had ascended to the rank of police sergeant, responsible for overseeing shifts. Throughout his tenure, he embraced new challenges and diverse roles, eventually transitioning into administrative positions. Although initially expecting a brief stint at the university, Crain's affinity for the institution and his contentment with his surroundings led him to remain steadfast and ultimately chose to dedicate his entire career to the U of A. As of September 2023, Crain completed an impressive 45 years of service at the U of A. He presently serves as captain of support services and public information officer and plans to retire in January 2024.

One of the perks of working at the U of A, according to Crain, is the excellent health insurance and Health Savings Account (HSA) benefits. Notably, his family members also benefited from the university's educational opportunities. His wife achieved a degree in transportation logistics in 1995, and his daughter graduated with a dual degree in marketing and economics in 2011. Crain himself pursued his academic aspirations through a gradual approach, meticulously earning credits over time. Finally, in 2007, he obtained his degree in agricultural, food & life sciences. This familial connection to the university instilled a sense of pride as members of Crain's family became graduates of the institution. 

Beyond his law enforcement duties, Crain developed a profound passion for university athletics thanks to his involvement in providing security at athletic events. Initially dismissive of baseball, attending a live game changed his perspective and ignited a genuine interest for men's and women's basketball, track, volleyball and football. 

Crain's commitment to professional development led him to graduate from the FBI National Academy's comprehensive 11-week training program in Quantico, Virginia. He also honed his skills in public information management, successfully completed the CLERY ACT Compliance Training Academy and assumed the vital role of the campus safety survey administrator for the university. 

In his current position, Crain undertakes a wide range of responsibilities. He diligently handles student, media and Freedom of Information Act (FOIA) requests. He also provides technical support for the department, supervises the communications center manager and the community outreach and involvement officer and continues to serve as the CLERY coordinator. Reflecting on his years of service, Crain highlights the significant evolution of the CLERY report from a mere two-page document in 1997 to a comprehensive 127-page report hosted online. 

"It has always been comforting to know that I can step out of my office into Crain's knowing that I will receive wisdom, historical knowledge, coaching and balanced guidance on addressing sometimes very tough issues," UAPD Chief Stephen Gahagans said. "I've always looked to Crain to be steady in his work, fair and impartial in his judgment and professional in the way he conducts himself when interacting with others."

Dispensing valuable advice to new employees, Crain emphasizes the importance of remaining focused amid distractions. He encourages individuals to stay determined in accomplishing their goals, even when faced with challenging circumstances. Crain cites his involvement in volunteer work with the Staff Senate and the United Way as examples of broadening his experiences at the U of A.

"Working in law enforcement often entails dealing with individuals on their worst days or those whom others might avoid," Crain said. "It's important to maintain emotional balance and foster relationships beyond the realm of law enforcement." 

About the Employee Spotlight Series: The employee spotlight series highlights U of A faculty and staff members, the impact they have on campus and the community more broadly, and what makes the university an employer of choice for them individually. Each U of A employee plays a critical role in advancing the 150 Forward strategic priorities: advancing student success, achieving research excellence and enhancing the university's status as an employer of choice. If you have a recommendation of an employee to interview, contact Rachel Gerner at rgerner@uark.edu.