New Login Security Features for Multi-Factor Authentication App

Art Miller

Starting Dec. 19, users will use a two-digit number to access their accounts when using the Authenticator app.

The Microsoft Authenticator app will have new features that improve the security of U of A accounts starting Monday, Dec. 19. When prompted to use multi-factor authentication to access a UARK online service such as Outlook, users will need to verify with a two-digit number. The Authenticator app previously sent an "approve" message to a mobile device, which could be tapped to verify. 

The Authenticator app is the most secure method the university offers for multi-factor authentication. Text messages and phone calls are vulnerable to scams and phishing attempts when bad actors persistently send push notifications to pester people to select "approve." Increase the security of your UARK account by switching to the Authenticator app.  

Multi-factor authentication provides an additional layer of security for university accounts that makes it difficult for bad actors to access services, applications and data. This requirement is designed to minimize the potential security exposure to the university and prevent unauthorized use of university resources. 

Learn more about multi-factor authentication at the U of A. If you need assistance with multi-factor authentication, contact the IT Help Desk at 479-575-HELP.