Facilities Upgrade Will Cause Data Center Outage on Nov. 29

University of Arkansas

Facilities Management will continue the work to install a new generator in the Administrative Services Building (ADSB) on Sunday, Nov. 29. This is the third of three outages needed to complete the work. The work will require a sustained power outage for the building and Data Center, causing multiple services, including campus internet access, to be unavailable.

Starting at 3 a.m. Sunday, Nov. 29, IT Services will begin shutting down Data Center systems before the building loses power at 7 a.m. After power is brought back up at noon, systems will begin to be brought back online. Services are expected to be restored by 6 p.m. Some departmental applications could take longer to be fully restored.

This maintenance is being performed outside the building and could be impacted by weather. A weather status meeting will be held by November 27 for a final decision. If weather delays the maintenance, Dec. 6 is the alternative date.
 
Throughout the outages, services relying on the ADSB Data Center are expected to be unavailable, including:

  • Wired and wireless Internet access
  • Most uark.edu websites, with the exception of library resources available at uark.libguides.com/down.
  • VoIP phone service
  • UAConnect
  • GlobalProtect VPN
  • High-Performance Computing Center  
  • Gizmo file storage
  • VDI labs
  • Campus Directory  
  • Data Warehouse  
  • Exchange Relay 
  • LDAP/Active Directory  
  • Perceptive Content  
  • Qualtrics Surveys  
  • R25: Series 25 (OpenShift)  
  • Razorbuck$ (Transact)  
  • SAP and SAS systems for Walton College of Business  
  • SQL Server  
  • UARK Central Login (legacy red screen login) 

Cloud services are expected to remain available. Workday, email, Listserv, Microsoft 365, Blackboard Learn, and Azure Single Sign-On are not affected by the power outage. Cloud systems that rely on campus Data Center systems could experience degraded service. Service impact updates will be posted on the IT Status Monitor page. 

Contacts

Rachel Gerner, content strategist
Information Technology Services
479-387-3824, rgerner@uark.edu

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