As area schools close due to precautions to prevent the spread of COVID-19, IT Services has prepared some resources to assist the campus community with working off-campus.

IT Services has created a web page with resources to help work remotely.

Download Software

Microsoft Office 365 can be accessed through web browsers or installed on up to five devices by signing in with your UARK account to portal.microsoft.com. O365 includes classic productivity tools like Word, Excel and PowerPoint and new innovative tools such as Microsoft Teams for holding online meetings.  

Additional software including Adobe Creative Cloud, SPSS, and MATLAB are available for free or at a reduced cost. Creative Cloud is free of charge for faculty and staff to install on up to two devices at a time. Annual subscriptions are also available at a discount for student or personal use.

Virtually Connect

Hold online meetings using your laptop or smartphone with Microsoft Teams or Skype for Business.  

File Storage and Sharing

Box is a powerful cloud storage and collaboration tool available to all. Box users can upload, download, share and edit files via the web and mobile devices. One Drive is also available to save and collaborate on files.

Remote Lab Virtual Desktop

Remote Lab allows students, faculty and staff to access a virtual computer lab desktop from any location. Remote Lab apps include MATLAB, Creative Cloud, Wolfram, SPSS for students and more. Remote Lab users can also run a virtual desktop that has all of the same software available in campus computer labs.

Remote Teaching Hotline

As faculty, instructors, and teaching assistants shift campus-based instructional activities to remote delivery, they can call the Remote Teaching Hotline at 479-575-6804 Monday-Saturday from 7 a.m. to 10 p.m., and Sunday from 7 a.m. to 11 p.m. They can also stop by the TIPS Center in Mullins 289 on weekdays from 9 a.m. to 4 p.m.

Connect Securely with VPN

GlobalProtect VPN is required for users who need to connect from off-campus to services such as UAConnect or BASIS not in the cloud. GlobalProtect VPN is available to all faculty and staff at no charge.

IT Help Desk

For assistance accessing campus resources from off campus or setting up any of the resources provided below, please contact us at the IT Help Desk, open 7 days a week.

In person: Arkansas Union Tech Spot
By phone: 479-575-2905
Online: Chat with Tech Support | IT Help Portal
Monday to Thursday — 7 a.m. to midnight
Fridays — 7 a.m. to 5 p.m.
Saturdays — 11 a.m. to 4 p.m.
Sundays — 3 p.m. to midnight