Online Services Impacted during Facilities Maintenance Oct. 13

University online services will be impacted during an upgrade to the emergency generator transfer switch in the Administrative Services Building (ADSB) starting Oct. 13. This maintenance was previously scheduled for Oct. 6 and was postponed due to weather.

In case of rain, this maintenance could be rescheduled for Oct. 20. Updated information will be provided on the IT Status Monitor page.

Starting at 3:30 a.m. Sunday, Oct. 13, IT Services will begin shutting down Data Center systems before the building loses power at 6 a.m. After power is brought back up at 6 p.m., systems will begin to be brought back online. Most impacted services will be restored between 10 p.m. and midnight.

While the Data Center is down, many services will remain online, however, the following will be unavailable:

  • BASIS/webBASIS
  • Campus Directory
  • CourseLeaf
  • Data Warehouse
  • Exchange Relay
  • High-Performance Computing Center (Shutdown begins at 5 p.m. Oct. 12.)
  • LDAP/Active Directory
  • MyLaw
  • Nebula (Shutdown begins at 10 p.m. Oct. 12.)
  • Newswire
  • PeopleAdmin
  • Perceptive Content (Shutdown begins at 9 p.m. Oct. 12.)
  • PrintSmart
  • Qualtrics Surveys
  • R25: Series 25 (OpenShift)
  • Razorbuck$ (Transact)
  • SAP and SAS systems for Walton College of Business
  • Some university website components
  • SQL Server
  • UAConnect
  • UARK Central Login (red login screen for older web applications)
  • University Libraries main website
    (Note: During the outage, library info and research guides will be available at https://uark.libguides.com/down.)

Email, Blackboard, VoIP phone services, file storage, VDI labs, Azure AD and other cloud services will remain available during the outage. Campus internet and VPN will also be unaffected. Updates will be shared on the IT Status Monitor page.

As work is performed over the following week to prepare the new generator switch, ADSB will rely solely on utility power without an emergency backup. If an unexpected power outage were to occur due to storms or other causes, systems would be impacted. The next power outage is scheduled at 6 a.m. October 20. In case of weather delays, it could be rescheduled for Oct. 27.

Topics
Contacts

Chris Butler, director of communications
University Information Technology Services
479-387-3836, chrisb@uark.edu

Erin C. Griffin, content strategy and IA specialist
Information Technology Services
479-575-2901, ecgriff@uark.edu

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