Friday's Network Interruption

Starting shortly after 10 a.m. on Friday, July 6, the university began experiencing internet connectivity issues. 

This incident occurred while VPN configuration changes were being made to a new firewall. During the changes, a legacy VPN connection began routing internet traffic to an old firewall, resulting in degraded internet access. 

The incident was identified by IT Services at 11 a.m. and service was fully restored by 1:15 p.m. To ensure this problem does not occur again, the Network Team has removed the errant configuration and will strive to limit midday technology configuration changes.

Thank you very much for your patience as we continue to strengthen the University's technology presence.

Report problems at help.uark.edu or by calling 479-575-2905.

Topics
Contacts

Chris Butler, director of communications
University Information Technology Services
479-575-2901, chrisb@uark.edu

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