New IT Help Portal Available Today
The new IT Help Portal was released today, July 25, 2017.
The new IT Help Portal is now available at help.uark.edu! To find requests or report issues for specific services like email, software and more, browse the service catalog.
The IT Help Portal replaces AskIT, providing a more robust and user-friendly online tech support system for students, faculty and staff. New tickets will be created in the portal, but support agents can continue to work on existing tickets created at askit.uark.edu.
The IT Help Portal is the first part of a larger project to implement a campuswide IT service management (ITSM) tool that can ultimately provide everything from online tech support and asset management to a comprehensive knowledge base, change management and more.
Colleges and departments using AskIT-related sites that are not hosted at askit.uark.edu are not affected during the first phase of this project. To discuss future migration plans for your department's ticketing system, contact Stacy Crotser.
For updates about campus technology and services, follow us at twitter.com/uaits or facebook.com/uarkits.
Contacts
Erin C. Griffin, content strategy and IA specialist
Information Technology Services
479-575-2901,
ecgriff@uark.edu
Headlines
U of A Bands to Hold Three Nights of Concerts
The Symphonic Band, the Wind Symphony, the 4 O'Clock and 5 O'Clock Bands and the Wind Ensemble will perform April 21-23 at the Faulkner Performing Arts Center on the U of A campus.
Honors College to Host 'Best in Show' Dog Celebration
The campus and community are invited to celebrate our furry friends with popsicles, water and dog treats from 3-4 p.m. Thursday, April 25, in the Gearhart Courtyard.
New Parasite Affecting Canadian Partridges Named for Arkansas Poultry Scientist
A long-time colleague in Canada gave a newly found parasite the scientific name Eimeria hargisi in honor of U of A poultry science researcher Billy Hargis.
U of A School of Law Student Selected for Ms. J.D. Leadership Academy Intensive
Tristan Branstetter-Thomas, a second-year law student, was one of 30 students from across the country chosen to participate in the leadership academy at the Northwestern Pritzker School of Law in Chicago.
Needy Honored as Distinguished Alumna of University of Pittsburgh Engineering College
College of Engineering Dean Kim Needy was among seven alumni of the University of Pittsburgh Swanson School of Engineering honored in April as part of the 2024 Class of Distinguished Alumni.